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Contact us with questions

Call 415.223.4900 x120, (Mon. through Fri.    between 8am and 5pm Pacific Time)
Written inquiries may be faxed to:
415.480.8226
or mailed to our Corporate Headquarters:
Toucan Global
3053 Fillmore St., Suite 248
San Francisco, CA 94123

For free technical support, email us at support@ToucanGlobal.com

Please provide your Snap serial number, located on the back of your Snap unit, when you call or write.

Support

Which of these 7 actions would you like to do now?

1. Begin installing a Snap.

There should be a Getting Started Card listing 4 easy steps in your box. If you can’t find yours, not to worry, just click on: www.InstallSnap.com and click DOWNLOAD.

2. Learn about setup.

For this purpose, there are a series of very short video’s to watch. Just click on: www.InstallSnap.com/HowTo   You’ll see just how easy setup is with no configuring work and no IT support or technical skill required.

3. Change your Snap mates list.

Just press the TELEPHONE button under the speaker to display the Control page that contains all your Snap mate information. Then you can make changes.

4. Resolve issues during your Snap installation.

Free technical support is available 8 to 5 Pacific Time Monday through Friday, except national holidays. When communicating with us, it is necessary to provide your Snap serial number, located on the back of the unit. Please contact us via whichever is the most convenient method:
Email: support@ToucanGlobal.com Or
Fax us at: 415.480.8226Or call us: 415.223.4900 x120

5. Get assistance with firewall-related problems.

We use standard web protocols and respect firewalls. The Snap Communicator should operate reliably in the vast majority of cases, but if you are having problems, please do the following: Right click on the bird (Toucan) in the sys tray (lower right of your screen). This will launch a page. Check the box, then use TCP to transverse the firewall. If you can get to web pages, this should work. If still having problems, please call our technical support team: 415.223.4900 x120.

6. Return a defective Snap Communicator.

Please ship the unit with a note explaining the problem to our corporate headquarters:   Toucan Global, 3053 Fillmore St., Suite 248,  San Francisco, CA 94123. 

7. Let us know what you think of your Snap Communicator

We want the Snap Communicator to become a welcome addition to your daily life and to also to ensure that our products give 100% satisfaction. This includes providing the highest level of online support and services. We invite you to share your valuable opinions and experience with us. Please contact: Support@ToucanGlobal.com